Privacy Policy

Last updated: 13th January 2026

Move Easy Health Studio (“we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and store your information when you visit our website, use our online booking system, or receive services from us.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Date of birth

  • Email address

  • Phone number

  • Address

Health Information

  • Medical history and health conditions

  • Treatment notes and clinical records

  • Information relevant to osteopathy, acupuncture, and massage therapy

Booking and Payment Information

  • Appointment details

  • Payment status (note: we do not store full credit card details)

Website Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and usage data

2. How We Collect Information

We collect information when you:

  • Make an online booking

  • Complete intake or consent forms

  • Contact us via our website, email, or phone

  • Attend an appointment

  • Use our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide and manage healthcare services

  • Book, confirm, and manage appointments

  • Maintain accurate clinical records

  • Communicate with you about your care

  • Process payments and issue receipts

  • Comply with legal and regulatory obligations

  • Improve our services and website functionality

4. Disclosure of Information

We may disclose your information:

  • To healthcare practitioners within our clinic involved in your care

  • To third-party service providers (e.g. online booking software, practice management systems, IT support), where necessary

  • When required or authorised by law

  • With your consent, to other healthcare providers

We do not sell or rent your personal or health information.

5. Online Booking System

Our online booking system is provided by a secure third-party platform. Information entered into the booking system is used solely for managing appointments and providing services. These providers are required to comply with privacy and data protection standards.

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure practice management systems

  • Password-protected access

  • Limited access to authorised staff only

Health records are retained for the period required under applicable laws in NSW, Australia.

7. Access and Correction

You have the right to:

  • Request access to your personal or health information

  • Request corrections if information is inaccurate or incomplete

Requests can be made by contacting us using the details below. We may require identity verification before releasing information.

8. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance. You can adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Move Easy Health Studio
Email: hello@moveeasyosteo.com.au
Phone: 07 5633 3887
Address: 67B Minjungbal Drive, Tweed Heads South NSW