Cancellation Policy

Last updated: 13th January 2026

At Move Easy Health Studio, appointment times are reserved specifically for each patient. Late cancellations and missed appointments limit our ability to offer care to other patients.

Appointment Changes and Cancellations

  • We require at least 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations or changes made within 24 hours of the scheduled appointment time will incur a $60 late cancellation fee.

Missed Appointments (Did Not Attend)

  • Patients who do not attend their appointment and do not notify us will be charged the full appointment fee.

Appointment Reminders

  • Appointment reminders are sent via email two days prior to your scheduled appointment.

  • A second reminder via text is sent 24 hours before your appointment.

  • These reminders are a courtesy only, and it remains the patient’s responsibility to attend or cancel with sufficient notice.

Fees and Payment

  • Cancellation and non-attendance fees may be charged to the payment method on file or required prior to future bookings.

  • Outstanding fees must be paid before further appointments can be made.

Exceptional Circumstances

We understand that unexpected situations can arise. Cancellation fees may be waived at our discretion in cases of genuine emergency or extenuating circumstances.

How to Cancel or Reschedule

Appointments can be cancelled or rescheduled by:

  • Contacting us by phone

  • Emailing our clinic

Please ensure cancellations are made during business hours where possible.

By booking an appointment with Move Easy Health Studio, you acknowledge and agree to this Cancellation Policy.